Refund policy

At Rooted in Thanks, we want you to be completely satisfied with your purchase. We take pride in the quality of our products and the service we provide. If for any reason you are not fully satisfied, our return and refund policy is outlined below.

 

✅ Returns

  • You may return eligible items within 14 days of delivery for a refund or exchange.

  • Returned items must be unused, in original packaging, and in the same condition you received them.

  • Customised or personalised items (with logos, engravings, or branding) are non-returnable, unless they arrive damaged or defective.

 

 

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

 

 

💵 Refunds

 

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed within 7–10 business days to your original method of payment.

  • Shipping costs are non-refundable, except where the return is due to our error (wrong or defective product).

 

 

❌ Non-Returnable Items

  • Customised or personalised products.

  • Sale or clearance items.

  • Gift cards.