Shipping policy
Shipping Information
At Rooted in Thanks, we deliver with the same care and attention that goes into every gift we create. Here’s everything you need to know about our shipping process:
Delivery within Australia
- States & Territories: Orders are delivered via Australia Post, StarTrack, or our appointed courier services.
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Remote Areas (including NT, WA, TAS): Shipping rates vary—please contact us for the latest delivery options.
International Delivery
We proudly ship gifts worldwide. Please note that international shipments may be subject to import taxes, duties, and customs fees once your package arrives at its destination. These charges are the responsibility of the recipient.
We are not liable for:
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Losses, damages, or delays caused by third-party courier services.
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Late deliveries caused by customs, weather, or unforeseen delays.
Shipping Methods We Offer
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FedEx Economy (5–8 business days): Fast, reliable, and trackable. Highly recommended.
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FedEx Priority (3–5 business days): Our fastest option with premium tracking—best for urgent deliveries.
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SF Express: Door-to-door service that is economical and efficient.
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Registered Air Mail (Australia only): Available for select orders—please contact us for details.
Order Processing Times
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Customised orders: Once we receive your confirmed artwork and payment, production begins immediately. Most orders ship within 5–14 business days (excluding weekends and public holidays).
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Non-customised orders: Ship the next business day.
Estimated Delivery Times
| Destination | FedEx Economy / SF Express | FedEx Priority |
|---|---|---|
| Australia & New Zealand | 5–8 business days | 3–5 business days |
| USA & Canada | 5–8 business days | 3–6 business days |
| Europe (UK, France, Germany, Spain & more) | 5–8 business days | 3–5 business days |
| Asia-Pacific (Japan, Korea, Hong Kong, Singapore, Brunei, Taiwan, Philippines) | 5–8 business days | 3–5 business days |
Note: Transit times are based on business days and do not include weekends or public holidays.
Shipping Rates
All FedEx and SF Express rates are calculated in real time using their official systems. This ensures you receive accurate, competitive pricing for your delivery.
Address Changes
If you notice an error in your shipping address, please contact us immediately at hello@rootedinthanks.com.
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If your order hasn’t shipped, we can update it.
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If your order is already in transit, unfortunately we are unable to make changes.
Need Help?
If you experience any issues at checkout (e.g. large orders over 68kg or errors calculating shipping fees), please reach out to our team at hello@rootedinthanks.com and we’ll assist you directly.
✨ Rooted in Thanks Promise: We work closely with our delivery partners to ensure your gifts arrive safely and on time. If you have special requests or urgent timelines, let us know—we’ll do our best to make it happen.